Privacy Policy

At Balcony & Small Outdoor Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to our newsletter
• Create an account on our website
• Participate in surveys or promotions
• Contact us directly via email or other communication methods

This information may include:

• Name and email address
• Mailing address (if provided)
• Phone number (if provided)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Responding to your inquiries and providing customer support
• Sending you newsletters, updates, and promotional materials (with your consent)
• Improving our website and developing new features
• Analyzing website usage and trends
• Detecting and preventing fraud or abuse
• Complying with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide choices regarding your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from our marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the information provided below.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our website, you consent to such transfers.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to object to processing of your personal data
• Right to restrict processing of your personal data
• Right to lodge a complaint with a supervisory authority

We process your data based on your consent, contractual necessity, legal obligations, or legitimate interests.

11. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Balcony & Small Outdoor Care
Email: Via our contact form

Your Privacy Matters: We are committed to transparency and protecting your personal information. If you have any concerns about how your data is handled, please don't hesitate to reach out to us.